Due to the nature of digital products, we generally do not offer refunds or returns after a download has been initiated. This is because once a file is downloaded, there is no way to guarantee it cannot be accessed or reproduced.
However, we understand that there may be extenuating circumstances. We will consider refunds or replacements on a case-by-case basis for the following reasons:
- Technical issues: If you encounter a technical problem with the download or the product itself that prevents it from functioning as advertised, please contact us. We will try our best to resolve the issue. If we cannot resolve it, we may offer a full or partial refund.
- Incorrect item: If you receive a product that is different from what you ordered, please contact us immediately. We will be happy to provide you with the correct download.
To request a refund or replacement, please contact us within 10 days of your purchase at info@shop.kellycookiecompany.com with a detailed explanation of the issue.
Here are some additional points to keep in mind:
- Refunds will be issued to the original payment method used for the purchase.
- We reserve the right to deny a refund or replacement request if we believe the request is abusive or fraudulent.
By purchasing a digital product from our store, you agree to this refund and returns policy.