FAQ
I didn't receive an email with my downloads
Check your spam folder and if they aren’t in there, please email us using the form below.
Download link isn't working
Check your download folder, some images & files are forced to download to your computer. If you create an account on our site, you will be able to access your purchases to download, If you are still having issues, please email us using the form below.
i didn't receive tutorial link
For DYO Template and Magic Template tutorials, visit Donna’s youtube here. Magic Frame Tutorials are coming soon!
DYO Template vs. Magic Frame vs. Magic Template, Which is right for me?
DYO Templates (Do-It-Yourself):
DYO Templates are more like blank canvases with basic outlines or guides. They require you to utilize the “selection tool” to define specific areas for customization.
Here are some programs well-suited for using the selection tool:
- Paint (https://apps.microsoft.com/detail/9pcfs5b6t72h?hl=en-us&gl=US): Paint is a powerful but intuitive image editing app that has been a favorite on Windows. Windows use only.
- Pinta (https://www.pinta-project.com/): A free, open source program for drawing and image editing. Can use on both Mac and Windows.
Magic Frames:
Magic Frames are for use in canva. You do not need a Canva pro account to use a magic frame. Each part of the magic frame can be customized in canva by placing an image or color in each part of the magic frame.
Magic Templates:
Magic Templates are pre-designed templates with specific elements that can be manipulated and customized. They use the concept of “layers,” allowing you to stack and edit different components independently.
Here are some popular design programs that utilize layers effectively:
- Canva (https://www.canva.com/): A user-friendly online design platform, Canva offers simplified layering options for creating basic graphics and presentations. Can use on both Mac and Windows.
- Pinta (https://www.pinta-project.com/): A free, open source program for drawing and image editing. Can use on both Mac and Windows.
Remember, the ideal program depends on your specific needs, your operating system and the template’s functionalities.
Do you have a refund policy?
You can find our refund policy here.
Am I able to purchase a physical cookie cutter from The Design Studio?
Unfortunately, not at this time. We may offer physical cutters in the future. Currently we only sell digital downloads for STL files for our customers to print with their 3d printer or have them printed by a company like Treatstock who offers this service.
What is your privacy policy?
You can find our privacy policy here.